Spicerhaart Lettings expands its Property Management division with two key appointments

Spicerhaart Lettings, part of the UK’s largest independently-owned estate agency group, has strengthened its Property Management division with two new hires.

Natalie Giles has been appointed as the new Property Management Director for the North, joining Sian Lewis as PMD for the South, under the leadership of Spicerhaart Lettings Managing Director Satwant Basi. Joel Walker has been appointed as one of nine Property Management Area Directors.

Satwant Basi explained: “We have undertaken a complete restructure of our Lettings division in recent months, now giving Property Management equal weighting to Residential Lettings, and we have been building a highly experienced and effective team, who are focused on building long-lasting relationships with our landlords and supporting our tenants.

“Our landlords can visit and speak in person to the person responsible for looking after their unit which only increases trust as, ultimately, we are their eyes and ears.

“In the few months since we restructured, we have already seen significant improvements across the board in terms of client retention, income and customer satisfaction, reinforcing our commitment to delivering exceptional property management services and strengthening our position in the market. We have many more development plans in the pipeline.”

Natalie Giles, 32, brings more than a decade’s experience, of working in the private rental sector, social and supported housing, commercial lettings and residential sales.

In her role as Property Management Director for the north, she is looking forward to meeting the different teams and helping everyone to work to the same processes and standards, at the same time ensuring each area keeps its individual family feel.

Natalie, who is also a mentor with Agents Together, said: “It’s a really exciting time to be with Spicerhaart Lettings as there are plenty of opportunities for people to develop their careers with us.

“We’re actively recruiting within our Property Management team across the country at a variety of levels, so there are opportunities to suit anyone who is looking to join our organisation and who are driven to provide outstanding customer satisfaction.”

Joel Walker, 31, has taken on the mantle as Property Management Area Director for the East Midlands region covering South Yorkshire, Leeds, Nottingham, Derby, Leicester, Peterborough managing teams that are responsible for more than 2,300 properties.

His previous role was Head of Property Management with independent lettings agent Fit Property in Sheffield, and he has previously held various roles at Countrywide.

“I’m most looking forward to nurturing an environment where our property managers thrive, and deliver excellent service whilst having fun,” he said.

Joel, who plays for inclusive rugby team Sheffield Vulcans in his spare time, began his career in property as a teenager while searching for a summer job before heading to university.

He joins the following as a Property Management Area Director: Charlotte O’Connor, Victoria Hart, Temi Hazarbasanova-Stuart, Nick O’Reilly, Emily Phillips, Amanda Keogh, Emma Fagan and Natalie Carter.